FAQ

Troubleshooting

The Troubleshooting FAQ section helps users identify issues during processing and provides guidance on reporting and resolving them.

Why did my processing fail?

• The reason for processing failure is shared in the webhook callback or API response. This typically includes errors related to the input file or format issues.

How do I report issues?

• For questions or technical issues, users can contact the support team via email at support@curiflow.com. Include relevant details such as Job ID, file name, and error messages to receive faster assistance.

What are common error codes?

• Refer to the Error codes page to understand your error.